Re: Call Forwarding on no answer

Hi Rajesh,

Thank you for your questions .

Let's try to answer your questions:

For query #1, please refer to KBA 2125444. This should solve your first request.

For query #2, you can configure this by going to the System Configurator -> User and Role Management -> User Settings Template -> Contact Settings -> Answer Timeout for Direct Contacts.

For query #3, go to SC -> User and role management -> User Settings Template -> Contact Settings -> Answer Timeout for Queue Contacts.

Hope this helps.

- Lloyd