We sent invoice to customer about 3 weeks ago - the sales rep accidentally forgot to give free shipping.
Can we create invoice correction doc. in this scenario? Say this is what happened:
Price: $100
Freight: $20 (should be $0)
Create invoice correction Doc type RK with condition values:
Price $0 (since no refund in price)
Freight: $20 (refunding $20 to customer)
Or would it be better in this scenario to cancel invoice and create new invoice and then send to customer?
Thanks,
Akshat