hey guys, i have 2 questions regarding dunning..
1) when i do dunning, i need to send dunning to customers via email.. how can i do that.. i have maintained email in the master data and selected the mode of communication email in master data ... i m not sure is it ok or the emails will not go
2) Secondly, i want to create my own forms and assign it to the dunning procedure for all levels of dunning.. how i can create that...i tried many ways but the dunning procedure is not allowing me to change the forms.. all answers will be helpful. thank you